Common questions about our stretch board
We know you might have a few questions, so we’ve gathered the most common ones here
Is this suitable for beginners?
Absolutely! The adjustable angles let you start at the most comfortable setting and gradually increase as your flexibility improves. Our included training guide shows you exactly how to get started safely.
How much space does it require?
Hardly any! The board is compact and easy to move around, requiring no more space than a standard yoga mat — ideal for smaller homes or apartments.
Will this help with my specific condition?
While we can’t make medical claims, many customers report improvements with Achilles tendonitis, calf tightness, plantar fasciitis, and general leg stiffness. Always consult your healthcare provider regarding specific conditions.
How long does it take to see results?
Most users notice increased flexibility and reduced stiffness within the first week of daily use. Significant improvements are typically seen after 2–3 weeks of consistent stretching.
What’s included with my purchase?
You’ll receive the adjustable stretch board, a 1-year warranty, 30-day return policy, free shipping and our comprehensive digital training guide (E-book)
Is it safe for older adults?
Absolutely! It’s designed to suit all ages and fitness levels. With its stable base and gentle angle adjustments, you can stretch safely and comfortably at your own pace.
Is it suitable if I have balance problems?
The board provides excellent stability, and you can hold onto a wall or chair for extra support. Many users with balance challenges find it much safer than stretching directly on the floor.
How do I clean and maintain it?
Simply wipe it down with a damp cloth after use. The durable construction requires no special maintenance and is built to last through years of daily use.
Delivery & shipping
How long is the processing time for my order?
We start processing your order as soon as it’s placed. Normally, it takes 2–3 business days before your package is shipped, excluding weekends and public holidays. During periods of high demand, promotions, or sales, processing times may be slightly longer — but we always do our best to ship your order as quickly as possible.
How long is the delivery time?
Once your package has been shipped, delivery usually takes 5–10 business days, depending on the carrier and your delivery address. Please note that factors beyond our control — such as weather, transport delays, or customs processing — may affect delivery times.
How much does shipping cost?
We offer free and trackable shipping on all orders. If you have specific delivery requests, please contact us to explore express shipping options for an additional fee.
Can I change my delivery address after placing my order?
If you need to update the delivery address for an order you’ve already placed, please contact us as soon as possible at contact@norma-design.com. We’ll do our best to assist, but once your order has begun processing or is being prepared for shipment, we can’t guarantee that changes can be made.
Can I cancel my order after placing it?
We do our best to ship orders promptly. If you need to cancel, please reach out within 2–3 hours of placing your order at contact@norma-design.com and include your order number. After processing has begun, we’ll still try to help, but cancellation can’t be guaranteed.
What happens if I don’t pick up my package?
If your order isn’t collected, it will be sent back to us by the carrier. A €20 handling fee will apply to cover return and processing costs. If you’d like to cancel your order, please collect the package first and then reach out to us so we can arrange the return properly.
Warranty
What warranty does Norma Design offer?
Beyond your legal consumer rights, all Norma Design products come with a 1-year warranty. It covers manufacturing and material defects, as well as functional faults not caused by misuse. The warranty doesn’t include normal wear, accidental damage, improper use, poor maintenance, or alterations to the product.
What is the “30-Day Results or Your Money Back” Guarantee?
We want you to feel confident in your purchase. If you use your Norma Design stretch board as instructed for 30 days and don’t notice an improvement in flexibility or comfort, we’ll refund your full purchase price. Simply contact us within 30 days of receiving your product to initiate the return.
How can I submit a warranty claim?
If something goes wrong during the warranty period, just email us at contact@norma-design.com with your order number and a short description of the issue — photos or a quick video really help. Depending on the situation, we’ll repair, replace, or refund your product. Your legal consumer rights remain fully protected.
What applies to defects reported after 30 days?
If you notice any defect, please contact us within 30 days of discovering the issue. Claims made later than this period may not be eligible under the warranty. Within the 1-year warranty period, we offer a replacement product for valid claims, but refunds are not provided. The warranty covers manufacturing defects, material faults, and functional issues not caused by misuse.

